Unemployment insurance (UI) has intricate standards, policies and expectations that have to be met at both the state and federal level. Combine that with new federal programs in response to COVID-19 and the process can seem complex.

To help explain some of the more common UI questions and to detail the eligibility and purpose of the programs offered through the CARES Act, DEW has compiled this FAQ to help South Carolinians through the process. In addition, we have taken the UI During COIVD-19 document and broken it into sections by subject and linked those below. This will allow people with questions about a program or part of the process to more easily find that information. We will continue to update these documents as needed.

This information is also loaded into our Chatbot so you can find the answer to your question quickly and conveniently.

If you have a specific account question, please call our TelClaim number at 1-866-831-1724.


FAQ - UI During COVDI-19 - Full Document

For your convenience we have broken out portions of the FAQ into helpful sections. Click the topics of interest:

General Information and Eligibility

Creating an Account and Filling Out a Claim

Processing of Claims

Weekly Certifications and Work Search Expectations

Pandemic Unemployment Assistance (PUA)

Pandemic Emergency Unemployment Compensation

Employer Filed Claims


Extended Benefits


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